Wearables v2.0
I wrote a blog on my experience with wearables a couple of years ago (My Wearables “Boulevard of Broken Dreams”) - it basically was a lamentation of my journey to find one (or any!) that [...]
Reinventing customer service: the modern contact center
By Ravi Viswanathan and Scott Sandell Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others? No longer true. Thanks to social [...]
Focus on Fintech: The Opportunity to Transform Financial Services
By Ravi Viswanathan and Rick Yang The size of an opportunity has a direct relationship with the potential for outsized returns. Again and again, we’ve seen that the companies with the largest magnitude of success are [...]
Forter: The new force behind retail & ecommerce security
A decade ago, when we heard the term “retail security” it was likely to evoke images of mall security guards patrolling local shopping centers. But now, it’s 2016 and things have changed. According to the U.S. [...]
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