AI: Beyond the Buzzword
By Ravi Viswanathan (published in Silicon India Magazine) Unicorn. Cloud. Wearable. Big Data. SaaS. Internet of Things. These are just a few of the trendy tech buzzwords that have permeated the media, startup pitch decks, and investors’ [...]
Wearables v2.0
I wrote a blog on my experience with wearables a couple of years ago (My Wearables “Boulevard of Broken Dreams”) - it basically was a lamentation of my journey to find one (or any!) that [...]
Reinventing customer service: the modern contact center
By Ravi Viswanathan and Scott Sandell Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others? No longer true. Thanks to social [...]
Focus on Fintech: The Opportunity to Transform Financial Services
By Ravi Viswanathan and Rick Yang The size of an opportunity has a direct relationship with the potential for outsized returns. Again and again, we’ve seen that the companies with the largest magnitude of success are [...]
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